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Financial and operational consulting

Financial Flash report

6/22/2014

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This post will discuss what is often titled a Flash Report. My last post was about Operational Dashboards versus Financial Dashboards. It may have sounded as if I don not like financial data due to a preference for an operational dashboard. Nothing could be farther from the truth; I love financial data and converting it into information to base decisions.

A flash report is a concise high level view of the financial results of the month that is produced soon after the end of the month, usually before the results are final. Since these are not the final results, but a solid look at how what financial results will be, information needs to be at a summary level and quick to produce as well as in a format that is quickly consumed by the managers. Graphs and short clear variance analysis are integral to a successful flash report. I suggest that if a flash report is more than two pages it is too long. Also, the format of the report should remain consistent each month. This will allow the manager to know where to look on the report for the information they want. The term "Flash" indicates speed and this report is intended to be consumed quickly.

Each company, or division, will have differnt things on their flash report because different things drive their business. But, similar to dashboards, there will be key themes across all flash reports regarding what will be included. What most likely will be different from the dashboard is the limited, or lack of, operational data. This is a financial report.

A very high level Income Statement with variances to budget or forecast should be the lead schedule. Take heed of the words "high level" as it is important to show only the most important line items. Presenting a full financial statement will be too much information for the manager to quickly consume and take too much time to prepare. Revenue and gross margin may need to be presented by product line or by region as appropriate. Only the major expense items are broken out and the remaining expenses are included as "all other." Since the report is prepared before the books are closed for the month, taxes are normally excluded from a flash report.

Other information often included is Bookings and Backlog, head count, cash balance and maybe accounts receivable. Not all companies include all these items because the information is not overly important to the business, the information is not available quickly enough or takes too much effort to put together.

While actual results for the month are nice to know, it is the variances that indicate what is happening in the business. This is true for all financial reporting. Commentary explaining the variances will show the manager what she needs to know to understand what happened in the month and to make changes to improve future performance. Flash Report commentary is often in bullet format, again for quick consumption

When putting a Flash Report together, keep the report short, focused on key items and easy to produce. By doing this and providing solid variance explanations, the manager will have good quick sense of what happened and be able to research and make adjustments.

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Financial Dashboards vs. Operational Dashboards

6/16/2014

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Financial Dashboards are the hot buzz word these days.  As with many buzz words, the term can be misleading and used incorrectly.  In fact, using a “financial dashboard” incorrectly can hurt your business. This is because too often people only report financial information on the dashboard.  By its nature, financial results are backward looking and tell what the company did last month/quarter with little, if any, indication of what will happen in the future.  The purpose of a dashboard is to provide a quick look at where the company is heading and give management direction to where to spend time and make short term decisions. If the gas gauge in your car worked this way it would only tell how much gas was used – but not how much further you could drive.  Clearly, how much gas used last month, similar to financial results, is not a great indicator if you need to get gas or not.  Your GPS works in a similar fashion, it shows you how far to the next turn and what the expected arrival time at your destination.  These are the key metrics the driver needs to know quickly to make a decision when to turn.  If the driver want to see the entire route, to make a strategic change in the route, there is an option to see an overview of the trip (but this should not be done while driving).

Instead of a “Financial Dashboard,” I recommend an “Operational Dashboard.”  These take a bit more time to set up due to the work required to determine the correct operational metrics to include. But, the Operational Dashboard will be a far better tool to quickly understand where your business is heading and what decisions need to be made. The dashboard should include easy to read graphs and some short commentary to direct the reader. Take a look below for some common examples of what might be included in a dashboard to get a good feel for how to approach implementing your dashboard.  This is not intended to be a comprehensive list, but rather a starting point to brainstorm what might work best for your business.

·         Revenue – Everyone always wants to know about how much revenue!  But, on a dashboard this may not be very useful.  Revenue is the result of the actions taken to provide the customer what they ordered.  The key is to show a forward looking view of the drivers that will produce revenue.  So, what about looking at Hours Billed and Scheduled Hours to be billed for service companies.  For manufacturing companies it might be shipments/volume or tracking key material receipts to allow products to ship.  These are the items that will need management attention to change future results.

·         Expenses – This subject may be the most business specific of all the categories on a dashboard.  For businesses with a very high fixed costs it may not be worth including expenses on a dashboard because it will not help with short term decision making.  For businesses with higher variable costs, identify the KEY costs that can be affected in the short term and consider including them on your dashboard.  Service companies may need to include temporary/contract workers or consultants.  Manufacturing companies most likely would track overtime and consumable costs.

·         Booking/Backlog – A graph may work well to show the overall backlog.  The graph may also show how far into the future the revenue may be realized.  Interesting information for sure, but not very helpful with decision making.  Adding a list of key accounts to be closed to achieve the quarterly goal with a Red/Yellow/Green stop light indicator and commentary on issues would be very helpful to a manager.

·         Accounts Receivable – The first things people often want to include is Total Dollars or Days outstanding.  While these are important measures do they help on a dashboard?  Not really, because they do not help make a decision in the near term.  How about considering a graph showing the aging by dollar amount with a SHORT list of invoices over a certain dollar amount that are coming due or over 90 days old?  The graph gives the reader a quick view of how the collections are going and the commentary (list of key invoices) lets them know where to direct their attention.

These are just some high-level examples of what might work for your business.  Each business is unique and will have metrics specific to their needs. The key is to spend time at the beginning to understand what drives your company and measure things that allow for decision to be made that will change short-term future results. 

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    My experience includes over 25 years of international financial and operation management in multiple industries.

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